Learn more about the OneAccess portfolio : an extensive range of physical or virtualized access platforms: multi-service routers, Ethernet access devices, white-box CPE and VNFs for the agile delivery of managed enterprise services
Learn more

SERVICES

EKINOPS PROFESSIONAL SERVICES

EKINOPS understands that your network is critical to the success of your business.

That’s why the EKINOPS PROFESSIONAL SERVICES portfolio includes the services that are essential to plan, build, operate and support a network that will deliver business-critical services with best-in-class performance.

As a service provider or network operator, you are constantly challenged to evolve and enhance the reliability of your network to ensure customer satisfaction.

EKINOPS PROFESSIONAL SERVICES are designed to augment and enhance your existing operational support team. All of EKINOPS optical service engineers and technicians have been properly trained to the highest industry standards.

→ That translates to greater productivity and higher quality of work.

BENEFITS OF USING EKINOPS PROFESSIONAL SERVICES

  • Reduce the time for network and service activation
  • Augment operational resources only when, and if, business dictates
  • Easier to plan, budget and control operational costs
  • Guaranteed highly trained and experienced contract help
  • Your personnel can stay focused on key business goals & initiatives

Plan

NETWORK AUDIT | NETWORK PLANNING
NETWORK DESIGN | SITE SURVEYS

EKINOPS provides a number of services developed to help plan and design your network. We collaborate with you to plan and design a network architecture that meets both your short-term and long-term business objectives.

Our goal is to deliver a network that provides exceptional performance and reliability, yet it is cost-effective to operate, upgrade and maintain.

 

Build

PRE-STAGING | EF&I | SYSTEM TEST PROVISIONING
DOCUMENTATION SERVICES

Based on experience and structured processes, EKINOPS service engineers deliver high quality, economic installation and implementation solutions that accelerate time-to-service and provide the foundation for enhanced stability and performance.

For example, EKINOPS Pre-Staging Service is a managed integration process performed by experienced EKINOPS technical service engineers in our state-of-the-art production facility.
The pre-staged activities result in EKINOPS delivery of a completely configured and tested system ensuring that all elements work right out of the box while virtually eliminating the possibility of “DOAs”. This significantly reduces the on-site installation, turn-up and testing expenses of the network operator and reduces time to service activation.

So no matter how many sites you have, or what level of deployment support you require, we have a cost-effective solution that can help your deployment and integration efforts.

 

Operate

TRAINING

The success of your business can be significantly affected by the reliability of your network — downtime is not an option!

To help ensure ‘always available’ network performance, EKINOPS offers a variety of training services that can be leveraged to enhance the knowledge of your operational staff. With classes covering everything from the basics of DWDM to extensive overviews of the EKINOPS 360 hardware platform and CelestisNMS Network Management System, EKINOPS training classes provide all the skills and knowledge you need to deploy, operate and maintain all of EKINOPS solutions.

KEY BENEFITS OF A TRAINED STAFF

  • Timely implementation & problem resolution
  • Control operational costs
  • Increase network availability
  • Maximize network operational efficiency
  • Increase in-house knowledge base
  • Access to subject matter experts

Support

SUPPORT AGREEMENT | HARDWARE REPLACEMENT
SOFTWARE UPDATES | REMOTE TECHNICAL SUPPORT
TROUBLE TICKETING | NEW RELEASE DOCUMENTATION

Our Support Services include several packaged support programs that provide such things as: first-class technical support, priority hardware repair, maintenance software releases and exclusive access to EKINOPS Technical Support website for self-help and education to enhance the knowledge of your network operations and support staff.

Customers can select the most cost-effective program based on their operational support needs.

Please connect to the Support section.

Latest News

EKINOPS Worldwide

EKINOPS EMEA & APAC
Telephone +33 (0)1 77 71 12 00

EKINOPS AMERICAS
Telephone +1 (571) 385-4103

 

E-MAIL ALERTS

Receive automatically EKINOPS information in your inbox!